Introducing The New THG Hosting Control Panel

5th November, 2019 by

There’s lots of change taking place at 100TB right now, and all for the better!  Rest assured, we’re laser-focused on continuing to provide our customers with reliable, scalable infrastructure connected to our tier 1 global network. But there are a few changes in the works that will be revealed over the coming months, starting with our brand new control panel, and of course our new name.

Introducing THG Hosting

You’ll know that 100TB was acquired by The Hut Group (THG) back in 2017. Two years on, we’re in the process of rolling out our new name – THG Hosting – which will eventually replace the name 100TB.  That’s why when you log in to the new control panel, this is the name you’ll see.

Early access

Right now, we’re introducing the THG Hosting control panel to a select group of customers to gain feedback and see what you think. If you have dedicated servers in a THG data center (Salt Lake City, New York, London, Frankfurt and Amsterdam), you can now click through from your 100TB console and manage those servers within the THG Hosting control panel.  You’ll see all your servers, along with your support tickets and billing information.

You might notice some new functionality as well, especially in the account management area. For the first time we’re introducing role-based access control, which means you can create additional users with their own username and password, and assign different permissions to each user. For example, you could grant “finance” access to someone in your business who needs visibility of your monthly invoices, without worrying about them messing up your servers. We think this will make it easier for our customers to run their infrastructure with us, and are excited to see what you think.

During the early access period you will also be able to raise support tickets and manage your payments through the THG Hosting control panel.  At this stage however, you won’t be able to manage dedicated servers in our partner data centers, or cloud servers and VPS SSD.

Next steps

Over the coming weeks and months we’ll be adding the ability for customers to manage all current 100TB products and services through the THG Hosting control panel, including cloud servers, VPS SSD, and servers in our partner data centers. During this time you’ll be able to use both the 100TB console and THG Hosting control panel in parallel, and any actions you take in one will be reflected in the other – for example raising a ticket, or making a change to a server.

FAQs

Why is this called “early access”?

We’re giving a limited number of customers the chance to use the THG Hosting control panel before it’s launched to everyone else, to gain your feedback.  It’s your chance to tell us what you like and don’t like, and help us get the new control panel right for all customers.

Is it secure?

Yes!  Even though it’s in an “early access” phase, the THG Hosting control panel is fully secure.

How do I provide feedback?

You can raise a ticket within either the THG Hosting control panel or the 100TB console, just as you would any other ticket.  Choose THG Hosting control panel feedback in the ticket type, and tell us what you think.

Why can’t I see some of my servers in the THG Hosting control panel?

During this early access phase you won’t be able to see or manage cloud servers, SSD VPS or servers in partner data centers.  You should continue to manage these servers in your 100TB console for the time being.

Do I have to use the THG Hosting control panel?

No, you don’t have to use it right now.  You can continue using the 100TB console for a while if you wish, but eventually we will be retiring this and moving all our customers to the THG Hosting control panel.

When will the 100TB console be retired?

We’ve not set a date yet, but it will most likely be during the first half of 2020.

If I use the THG Hosting control panel, will my 100TB console account stop working?

No, during the early access phase you can use both the THG Hosting control panel and 100TB console in parallel.  Actions you take in one will be reflected in the other, with the exception of creating additional users (see question below for more on that).

If I create additional users on my THG Hosting account will they also be able to log in to my 100TB console?

No, we only offer role-based access control in the THG Hosting control panel.  This means additional users you create will have access to your THG Hosting account with the permissions you grant them, but will not be able to log in to the account through the 100TB console.